Senior Administrator – Mental Health – Manchester

Your new company
Hays Healthcare are actively recruiting a Senior Administrator for a role in the Public Sector on a Permanent basis (35 hours per week) .

Your new role
To be a part of the Student Services Operations Team and will be assigned to support one of the services below:

  • Academic and Study Skills
  • Counselling, Mental Health and Wellbeing
  • Inclusion and Disability
  • Pastoral Support Services

Student Services Administrators will:

  • Act as the first point of contact and manage all initial enquiries from students, staff and external stakeholders, taking the appropriate follow up actions.
  • Provide professional and high-quality administrative support, developing an understanding of all the administrative functions within the assigned service.
  • Develop knowledge and experience of administrative support across other services, in order to support other areas of Student Services when required.
  • Contribute to the development of a culture of continuous quality improvement and the delivery of a professional administration service that is proactive, accessible and student centred.

What you’ll need to succeed

  • Ability to communicate complicated and non-routine information which requires careful explanation both verbally and in writing, displaying a good grasp of grammar, spelling and numeracy
  • High standard of IT literacy, including the ability to produce documentation with complex layouts and diagrams, tables and footnotes.
  • Excellent telephone and interpersonal skills, and ability to support vulnerable people in a sensitive manner.
  • Excellent organisational skills, including the ability to manage a substantial personal workload and to support a team in achieving its objectives.
  • Ability to work within the boundaries of the role, follow agreed protocols for escalation and respond positively to feedback.
  • Work as a member of a highly customer focused team, remaining calm under pressure.
  • Ability to interrogate systems and retrieve and gather information for analysis, in order to support problem solving.
  • Experience of prioritising own workload to meet set objectives; adapting plans to take account new priorities.
  • Proven experience of providing administrative support in a busy environment working collaboratively to improve services to customers.
  • Experience of dealing with confidential and sensitive personal information.
  • Experience of providing an initial response to people who exhibit challenging behaviours.
  • Experience of working with students and/ or adult learners.
  • Experience of servicing committees and meetings.
  • Experience of office related finance e.g., monitoring income and expenditure.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Tagged as: Accounting/Financial/Insurance


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