Senior Administrator – Mental Health – Manchester

Your new company
Hays Healthcare are actively recruiting a Senior Administrator for a role in the Public Sector on a Permanent basis (35 hours per week) .

Your new role
To be a part of the Student Services Operations Team and will be assigned to support one of the services below:

  • Academic and Study Skills
  • Counselling, Mental Health and Wellbeing
  • Inclusion and Disability
  • Pastoral Support Services

Student Services Administrators will:

  • Act as the first point of contact and manage all initial enquiries from students, staff and external stakeholders, taking the appropriate follow up actions.
  • Provide professional and high-quality administrative support, developing an understanding of all the administrative functions within the assigned service.
  • Develop knowledge and experience of administrative support across other services, in order to support other areas of Student Services when required.
  • Contribute to the development of a culture of continuous quality improvement and the delivery of a professional administration service that is proactive, accessible and student centred.

What you’ll need to succeed

  • Ability to communicate complicated and non-routine information which requires careful explanation both verbally and in writing, displaying a good grasp of grammar, spelling and numeracy
  • High standard of IT literacy, including the ability to produce documentation with complex layouts and diagrams, tables and footnotes.
  • Excellent telephone and interpersonal skills, and ability to support vulnerable people in a sensitive manner.
  • Excellent organisational skills, including the ability to manage a substantial personal workload and to support a team in achieving its objectives.
  • Ability to work within the boundaries of the role, follow agreed protocols for escalation and respond positively to feedback.
  • Work as a member of a highly customer focused team, remaining calm under pressure.
  • Ability to interrogate systems and retrieve and gather information for analysis, in order to support problem solving.
  • Experience of prioritising own workload to meet set objectives; adapting plans to take account new priorities.
  • Proven experience of providing administrative support in a busy environment working collaboratively to improve services to customers.
  • Experience of dealing with confidential and sensitive personal information.
  • Experience of providing an initial response to people who exhibit challenging behaviours.
  • Experience of working with students and/ or adult learners.
  • Experience of servicing committees and meetings.
  • Experience of office related finance e.g., monitoring income and expenditure.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Tagged as: Accounting/Financial/Insurance

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