Internal Sales Executive – promotional products

An exciting opportunity has risen, to be part of a well-established family business, who are in the next phase of expanding their business. My client are a ‘eco-friendly’ manufacturer and supplier of innovative ‘promotional products’, as sustainability is at the heart of their business. They provide promotional products to marketing agencies, and wholesalers across the UK, with expectations to expand into Europe & international markets.

We are looking for a customer account manager/customer sales coordinator- who is passionate about customer service and delivering results. The role is based out of their offices, Mon-Fri, and flexibility to work hybrid, after successfully passing probation. This quaint business is based in Berkshire. Salary £25-£30k + 10% Bonus.

**You must have a driving licence for this role, as the offices are not located closely to public transport links**

What does the role look like?
To successfully achieve a high conversion of inbound enquiries, providing advice and quotes to agreed timelines. You will become an expert in the product range, which will support discovering the client’s needs but also carrying out after sales to determine product success and customer satisfaction. In this role, it’s imperative to build healthy relationships; and be flexible to act on difficult situations with calmness and professionalism.

Key responsibilities:

o Provide quotes, track follow up calls and progress through to sale
o Share management of inbound quotes (calls and inbox) including the online chat messages
o Develop and maintain excellent working relationships with customers
o Drive repeat business through key account management
o Follow sales processes effectively and accurately
o Develop, implement, and update effective sales procedures
o Be pro-active in call management to prospects in the pipeline
o Be up-to-date and accurate with all sales admin and CRM management
o Chase payments for all clients on pro-forma
o Utilise the sales quoting system effectively
o Update and present weekly and quarterly sales updates as well as the company updates
o Update inbound call and quote data
o Encourage and promote new marketing initiatives to reach customers
o Exhibit regularly at trade shows, supporting marketing
o Keep track of job progress, liaising with the production team as well as ensuring great customer care and after sales service
o Liaise with finance team to ensure correct invoicing and customer payment
o Create and update customer accounts on online system
o Be hands-on in supporting any general office duties such as, filing, sending out samples, receiving deliveries

You should Have:
o Minimum +2 years B2B sales/customer account experience within a relevant industry
o Experience with Microsoft Office including Outlook, Word, Excel.
o Experience using a CRM package including good IT skills.
o Systems and process orientated, with good attention to detail
o Professional and confident manner dealing in person or on the phone with customers
o Results orientated and happy to accept responsibility, pro-active and a self-starter
o Friendly, flexible in approach and happy working in a small team.
o Driving licence is essential

Please click apply or call Sharan for further information on (phone number removed)!

SEO: SLOUGH, PROMOTIONAL PRODUCS, SUSTAINABLE, INBOUND SALES COORDINATOR, ACCOUNT MANAGEMENT, CUSTOMER SALES COORDINATOR, B2B

Mandeville is acting as an Employment Agency in relation to this vacancy.

Tagged as: Accounting/Financial/Insurance

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