Customer Service | Leeds LS10

Salary: £21k – £25k DOE

28 Days Annual Leave + Public Holidays

Hybrid Working from Week 1!

Start Date: 12th December 2022

Do you want to work for a market-leading financial services organisation with no credit check required? Do you want to deliver real benefits to society?

If you answered yes to the questions above, and you have some customer service experience, apply now!

Our client is looking for a number of Customer Service Advisors to join their team. They want to make Credit work better for all and work hard to deliver real benefits to society – by offering an empathetic and understanding approach to customers.

What’s In It For You?

Salary from £21,000 to £25,000 (dependant on experience)
28 Days Holiday PLUS Public Holidays, option to purchase an additional 5 days (41 in total!)
Flexible Working Patterns
Hybrid Working from week 1
Brilliant Career Progression
Gorgeous Office very close to motorways
Fantastic Culture with lots of perks along the way
Life Assurance
The purpose of the role is effectively deal with customer queries and find individual solutions for each customer. You’ll be a great fit if you’re Empathetic and Resilient.

What Will You Be Doing?

Handle Customer Interactions via inbound and outbound telephone calls, email and live-chat. Training will be provided!
Actively listen to customers, and respond to them in an empathetic manner.
Understand customers’ personal situations and effectively provide tailored solutions.
Develop and agree repayment plans, which are bespoke to each customer.
Direct customers to free debt advice, when they are in difficult positions.
Negotiate with customers who have the ability to pay, but choose not to.
Who Are We Looking For?

You’ll be an ideal candidate if you:

Have experience working in call centre, retail, hospitality or customer service/sales environments
Are friendly and able to be empathetic to customers
Like to solve problems
Demonstrate great Communication Skills
Want to make a difference
If you like the sound of this role, please apply for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Tagged as: Accounting/Financial/Insurance

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