Adecco are proud to represent the leading provider of bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

Location: Peterlee

Contract: Permanent

Working Hours: 37.5 hours per week, shifts between 7.00am – 9.30pm including weekends (working 4 weekends out of 8).

Salary: Up to £25,000 per annum OTE plus benefits

  • Competitive base salary
  • Monthly performance bonus (OTE £3,360 pa)
  • A tax-free £500 success bonus on passing probation

Life as a Customer Service Representative

A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you.

As a Customer Service Representative, you are responsible for providing assistance to customers who have had a motor vehicle accident. Every claim can be different, and our Advisors provide excellent service and a professional approach when our customers need it most.


What’s in it for you?

On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:

Financial Benefits- monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- 30 days annual leave increasing to 33 days with service (incl. public holidays), eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

An award-winning environment- ours is a great community to be a part of. Working with great colleagues is just as important to us as providing a great service to our customers. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone’s favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque – it is a great place to call home.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Personal Development and Training- our proven 6-week induction programme makes sure that whatever your background, you get off to a great start, followed up with continuous support from experienced mentors. For those with the right attitude and aptitude, an inclusive management development programme to help you take the opportunity to progress with us when the right role arises.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Tagged as: Accounting/Financial/Insurance


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