As a Customer Service Advisor within our Financial Support team, you’ll be there for our customers in the moments that matter. If you’re a great listener and love connecting with people, this could be the role for you.

Working from home, you’ll be part of a close-knit Customer Service team at the heart of giving our customers a fantastic and memorable experience.

Quality is paramount, it’s not a high volume environment, once trained you’ll take on average 10-15 calls per day with an average call time around 20-25 minutes. You’ll need to show empathy and understanding to ensure we doing everything we can to support our customers during difficult times. It can be a challenging role, but extremely rewarding.

A Customer Service Advisor will provide an experience that is second to none. This service is essential in helping customers during financially difficult times

Further information below –

  • Remote based – Working From Home
  • Mon-Sat, shifts across 08:00 – 18:00 weekdays, 09:00 – 17:00 Saturdays (1 in 2 Saturdays)
  • 37.5hr week
  • £14 per hour PAYE
  • 12 month contract (with view to extension and permanent opportunities)
  • Overtime available

The difference you’ll make.

  • Delivering an outstanding service to our customers on every call and helping as many customers as you can.
  • Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
  • Helping to keep our customers and the bank safe
  • Solving problems and escalating issues when necessary
  • Sharing best practice with colleagues, utilising our internal procedures – I Exchange and Communities to share opportunities to improve, and escalating where barriers need to be removed
  • Delivering on customer requests, following our processes to safely complete key updates

What you’ll bring.

  • Enthusiastic to learn new skills, self-motivated and a passion to make a positive change in society
  • An ability to build strong relationships and influence colleagues at all levels

It would also be nice for you to have.

  • The confidence to share ideas and embrace new ways of working and a desire to learn new skills
  • Strong decision making and the confidence to speak up
  • Excellent communication, empathy and listening skills
  • Strong teamwork with a high level of motivation

Vetting Requirements:

  • Proof of Right to work in the UK
  • Proof of National Insurance – NI Card, payslip or P60/P45
  • Proof of Address dated within the last 3 months – Driver/provisional License, Utility bill, Bank statement
  • 3 Years referencing details (Blue Arrow will apply for these)
  • DBS (processed by Blue Arrow- External DBS accepted if on the update service
  • Credit Check
  • Non-Disclosure Agreement

If you are interested in the role, please apply with your up to date CV.

Tagged as: Banking


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