Customer Service Consultant

Contract:12 months

Salary: £29K per annum

Location: Amersham/Hybrid – WFH

Be Part Of Something Altogether Life-Changing

Working in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

What you’ll do

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
  • Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
  • Invoicing of service interventions
  • Dispute Handling
  • Deep dive into stock discrepancies and follow up
  • Physical Inventory support
  • Activating contracts within in-house systems
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • To provide excellent customer service for customers, both internal and external
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Provide knowledge and accurate information to customers.
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Provide the following specific support for customers:

  • Management of service requests
  • Invoicing of service requests
  • Closing service requests
  • Monitor and follow-up on customer queries

Who you are:

  • Written and oral fluency in English, Swedish and/or Danish
  • Excellent communication and interpersonal skills
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Previous client and customer service experience
  • Ability to work well in a busy customer service environment
  • Attention to detail and ability to prioritise
  • Flexibility and willingness to work as a team member

Tagged as: Accounting/Financial/Insurance


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