Do you have a passion for providing excellent customer service and problem solving?

Do you have fantastic communication skills?

Our Customer Service Teams operate 24 hours 7 days a week and we are currently recruiting for a night-shift 10pm -6am 10pm Sunday- Thursday

£10.25 an hour.

Role purpose:

Responding to inbound calls from a wide range of customers assisting them with their requirements, Our clients Customer Service team support both Customers and Branches with resolving their queries

Key accountability’s:

* Manage inbound calls and emails with excellent Customer service and resolve the query in a timely manner * Provide excellent relationship management * Support branch / customer query investigations and resolution. * Ensure GDPR and financial regulation standards are adhered to. * Identify customer needs, clarify information and handle enquiries effectively * Provide great customer service to individuals with a calm and professional manner. * Deliver on targets such as: compliance, customer satisfaction and call handling times. Experience and personal qualities: * Experience in a Customer service environment preferable but not essential * Strong phone and verbal communication skills along with active listening * Call centre or retail sales experience is advantageous. * Confident telephone manner * Numerical skills (Numerical testing in interview process) * IT skills

Experience is not essential, prefers consistency and not too much moving around with jobs. IT experience also not necessary but shouldn’t be scared of computer.

If this sounds like something you would be interested in please do let us know – (phone number removed)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Tagged as: Accounting/Financial/Insurance

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