Our clients are a leading international bank and due to growth within the business they are now looking to recruit a Relationship Support Officer to join the busy back-office team based in Northwich.

The successful candidate will be the primary point of contact for customers for all support and documentation related queries.

Main duties will include:

  • Work on customer due diligence / KYC for new Bank clients as well as existing client base
  • Handle documentation related to clients on-boarding and keep the client/ Relationship Managers abreast of the status
  • Maintaining regular contact and building trust and rapport with customers
  • Engage customers and build relationships over the phone and email with customers
  • Act as back-up for Relationship Managers as and when needed by the business
  • Support account closing process – liaise with internal department and obtain necessary approvals.
  • Internal documentation handling
  • Support Relationship Managers with ad-hoc inquiries and other reports.
  • Communicate with customers in a professional manner
  • Manage non-facility customers
  • Communicate the Bank’s products and services to existing and new customers

The ideal candidate will ideally have experience working within a customer services capacity within a bank or a similarly highly regulated financial services company. Additionally, you will possess the following:

  • Educated to degree level
  • Experience in Banking customer services
  • Knowledge of operations/back-office skills
  • Experience with building relationships and achieving targets
  • Experience in managing customer and compliance queries
  • A team player is required as the role entails active participation in the team, in addition to being able to work autonomously
  • Ability to interact professionally with clients
  • Ability to prioritise workload and be self-sufficient.
  • Excellent MS Office, including Excel, Word and Outlook skills.
  • Excellent telephone and written communication skills

Our clients are offering an attractive salary package and additional benefits that include Hybrid working (After training), annual bonus, training sponsorship and supported growth packages.

For more information or indeed to apply please send your CV to us via the "Apply Now" button and one of the team will call you back to discuss your application in greater detail.

Tagged as: Banking

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